First, if one receives a gift certificate, it can only be used for online purchases, even if you're shopping in the store and; second, if one is restricted to online purchases (not in store purchases), then one can only order pre-selected items on the website; i.e. if one wants three, pound and half lobsters, it can't be done and finally, the frozen crab we choose (to use the gift certificate) from the online site to order (to make crab cakes) was not good. Canned, IMHO, crab works much better. Lastly, even though we ordered online and received a confirmation it was ready for pickup, there was no record of the purchase at the store and it wasn't ready. The staff was very nice and gave us what we ordered, but it didn't work as it should. We love the store/staff and shop there frequently. Visiting in person is well worth it!